Mobility drives immediacy and responsiveness in the CRE World
Businesses throughout the U.S. have become increasingly dependent on the mobile world. As commercial property landlords work to attract and retain tenants within this context, tech-savvy millennials are among the new school of decision-makers when it comes to site selection, and they are looking for the latest high-tech solutions. This includes mobile services that extend from online bill paying and work order management, to simply text messaging with a property rep with any questions or building issues. As a result, the ability to deliver superior customer service is now a prerequisite for competing in this space – regardless of property type. Additionally, practitioners must streamline tasks with a more creative, transparent and instantaneous approach to communicating with tenants and property owners, retrieving and analyzing historical data, and sourcing and closing deals.