In 2020, Matthew McDonald joined NAI Summit as a property manager, taking over a mixed portfolio of properties. Prior to that, he held the position of vice president at Weichert Commercial Brokerage located in Morris Plains, NJ since 2014. Having been in the commercial industry in various positions, it had allowed Matthew to gain the insight of different perspectives and the top priorities for each of those roles played in conducting transactions and managing real estate. NAI Summit’s director of marketing, Staci Saeger, discusses with Matthew his thoughts on the past year, our new normal in the CRE industry, the biggest challenges then and what he predicts will happen moving forward.
Staci: What would you say was the biggest struggle for property managers and property owners in 2020 due to the pandemic?
Matthew: From a management position the biggest concerns during the COVID-19 pandemic would be ensuring the safety of tenants during any scheduled preventative maintenance and/or contractual work and that all protocols are followed.
On the ownership side, the biggest struggle has been collaborating with tenants who have been financially effected and providing communication to show that we are responsive owners who care.
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