Arbor launches ALEX, an online multifamily agency lending platform

February 25, 2016

UNIONDALE, NY — Arbor Commercial Mortgage, LLC, unveiled ALEX (Arbor LoanExpress), the multifamily industry’s first ever, all-agency, online loan origination platform. Developed for direct borrowers, brokers and correspondent lenders, ALEX is designed to streamline and organize a historically complex multifamily lending process, helping clients easily and efficiently obtain market-leading Fannie Mae and Freddie Mac financing. ALEX will provide the fastest loan evaluation in the industry and incorporates the first ever use of e-signature execution for certain forms used in multifamily agency lending.
“As a true leader in the small balance agency lending business, we are both proud and excited to revolutionize multifamily financing with ALEX,” said Ivan Kaufman, Arbor’s chairman and CEO. “We incorporated our years of success, world-class customer service and small loan experience in building a proprietary technology that allows us to reach new customers and provide our highly valued repeat clients with an organized, transparent and efficient experience.”
ALEX will offer all of the benefits of an automated lending platform while leveraging Arbor’s established multifamily finance capabilities and infrastructure 
ALEX’s leading features include: Online and automated application creation and forms submission; Three-hour or less loan evaluation and feedback from a loan officer with full information completion; Live help chat during all stages of the application process; Fannie Mae and Freddie Mac approval of e-signature execution on key forms; 24/7 mobile and desktop access 
Both Fannie Mae and Freddie Mac were consulted throughout the development of ALEX.n

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