Businesses throughout the U.S. have become increasingly dependent on the mobile world. As commercial property landlords work to attract and retain tenants within this context, tech-savvy millennials are among the new school of decision-makers when it comes to site selection, and they are looking for the latest high-tech solutions. This includes mobile services that extend from online bill paying and work order management, to simply text messaging with a property rep with any questions or building issues.
As a result, the ability to deliver superior customer service is now a prerequisite for competing in this space – regardless of property type. Additionally, practitioners must streamline tasks with a more creative, transparent and instantaneous approach to communicating with tenants and property owners, retrieving and analyzing historical data, and sourcing and closing deals.