BETHESDA, MD — ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region announced that it has placed in the top 100 Management Companies in the epIQ Index sponsored by Satisfacts and ApartmentRatings.
The epIQ list was newly launched this year by SatisFacts in replacement of the “Recommend Score”. The epIQ is an aggregate of the following metrics:
• Renter ratings (from both reviews and surveys)
• Manager review response rate
• Review volume
• Manager review response time.
“We have no higher priority than resident satisfaction. It is the bedrock of a thriving portfolio,” said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. “Everyone at our company – from the onsite team members up to our executive team – comes to work each day with a simple but ambitious goal: to give our residents an incomparable living experience. We are deeply honored by these awards and believe they are a powerful testament to our successful pursuit of this goal.”
“Being a good operator requires being a good listener and keeping the lines of communication with your residents wide open,” Miskovich said.